Herb Kelleher Leadership Qualities. Herb Kelleher was the co-founder and CEO of Southwest Airlines from 1981 to 2007. He was known as a very empathetic and charismatic leader that earned him respect throughout the industry resulting in a profit for a consecutive 24 years. To date, Southwest is the fifth largest airline in the United States. Servant Leadership at Southwest Airlines: Putting Our People First. 2 “People need to be reminded more than they need to be instructed.” Dr. Samuel Johnson. 4 1971 3 Airplanes 3 Cities in Texas 12 Daily Flights 198 Employees. 5 2014 700 Airplanes 97 Cities (U.S. and International) 3600 Daily Flights 46,000 Employees #1 Domestic Market Share (25%) 42 Consecutive Years of Profitability 0 At Southwest Airlines, leadership is a distributed process. The senior management team is well known in the public arena, but most of the real work gets carried out by the supervisors who work on a daily basis with the frontline employees. Southwest actually has more supervisors per frontline employee than all other airlines, and the company excels at training these supervisors to provide Fireline Leadership Challenge #4 Southwest Airlines Case Study . The Mission of Southwest Airlines . The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. To Our Employees Change Leadership at Southwest Airlines ATD Dallas Chapter Meeting March 15, 2016 . Proprietary & Confidential Page 2 •Change Leadership at Southwest –How we formed –Methodology –Future vision –Organizational Impact •Case Study – International Launch –Setting the vision –Applying the Change Leadership methodology •Questions Today’s Agenda. Proprietary & Confidential Page One that succeeded through the difficulty was Southwest Airlines, already known for its outstanding customer service. Southwest’s passengers, flight attendants, pilots and ground crews were stranded all across the country after the terrorist attacks. But unlike their competition, Southwest’s leadership did more than just sit and wait. They WHAT IS LEADERSHIP? A few years ago one of us was asked to write the preface to a book of readings on leadership. The editor asked that the preface integrate the chapters in the book into a cohesive whole. The vari-ous leadership authors had written articles on far ranging topics such as trust, authenticity, servant leaders, tough-minded leaders,
7 Mar 2018 Southwest Airlines is the world's largest low-cost airline. And management consultants Kevin and Jackie Freiberg have written "Nuts! Summary"
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Reflecting the North Central Texas Council of Governments' Mobility 2010 Plan, the new plan includes: 53 miles of light rail transit; 98 miles of HOV lanes; 37 miles of commuter rail transit linking Dallas and Fort Worth with extensions to…